It has been nearly two months since I had the opportunity to go and visit a chapter. I was excited to get back out to the chapters. This trip was down to sunny Florida to visit the Gold Coast Chapter.

The flight left early on Thursday and everything left and arrived on time. I landed at the West Palm Beach airport, actually a little early, and the chapter vice president, Kaeko Shirasu, was promptly there to pick me up. She took me to Hunters Run Golf and Racquet Club where I was going to stay. They were hosting the event at the club that evening as well. Seems I was going to have a uneventful travel day. WELL... The travel part went well. It was the challenge of my intelligence that derailed everything. The picture on the right was the challenger. Yes, the door knob of my room brought me to my knees. Sometimes we get too dependent on technology such as key cards. At Hunters Run, they used regular keys. At first I didn't think a thing about it. I walk to my room, insert the key, turn the key to unlock the door and then pulled the handle to open the door. It didn't open. Maybe I turned the key the wrong way, so I tried it the other direction. Still did not open. After about 10 minutes of trying, I made the intelligent deduction that the lock must be broken. So, I walked back down to the front desk and "informed them" that their door lock was broken. They gave me a different key and told me someone would be up to assist me. By the time I got back to the room, the door was unlocked and propped open. I entered the room, still not sure if I would be able to get back in once I left. So, I experimented before I left. Come to find out all I needed to do was "push." If I turned the key and pushed, it would open. Talking about feeling stupid. Luckily I'm the Chief "Information" Officer and not the Chief "Mechanical" Officer.

After I regained my dignity, I went down to the area where we were having our meeting to get ready. People started showing up, and show up, and show up until there were well over 60 people there, including my dear friends and HFTP Past Presidents Wendy Zurstadt and Len Bartello. Each one of them had a distinct part in getting me to where I am today. I can't thank them enough. The evening began with a reception and the Hunters Run Club "put on the dog" as we say in the South. Mary Watkins, Hunters Run Club Manager and her team did an amazing job with the reception food and drinks. It was so good that Julie Barber's angelic inner being started to glow forth. Everything was outstanding, almost too good. It was difficult to pull everyone in to listen me speak.

Alex Jewell, Chapter President, started the meeting with some announcements such as their summer social scheduled for next month and the "head-bobbing" entertainment. I think that calls for some investigation on what that is exactly. He then announced that the chapter raised over $20,000 during the Walk-for-Life campaign for the American Cancer Society. AWESOME!!! You'll never know what that will do for a family in need. Keep up the good work and shoot for $30K next year!!

After my presentation, then came dinner. Yes, the food train was still rolling. We entered the banquet room to a large buffet presentation centered by an HFTP Florida Gold Coast ice sculpture. Along the walls were several food stations providing several different dishes such as beef, fish, crab cakes, and something I wasn't real sure what it was, but it was good. After several trips, I pretty much blew my diet for the month. Not that I'm really on one, but you know what I mean. Then came the dessert station that had too many choices from a chocolate fountain to root beer floats. It was amazing. After I ate myself into submission, we all said our good-byes and I made my was back to my room where I was successfully able to navigate the key and get it.

Chapter Officers:
• Alex Jewell, President - a.jewell@wycliffecc.com
• Kaeko Shirasu, Vice President
• Donald Terrell, Treasurer
• Wendy Zurstadt, Secretary

First, I want to apologize for taking so long to post this. Seems my employer expects me to get a little work done from time to time.

My time in Florida began with a few days in Naples with my family. It was our first vacationing in that part of Florida. We have usually been on the Atlantic side. But, I have to admit, we are a big fan now. The Naples area is absolutely beautiful. The sand is beautiful, the water is warm and clear, and the weather was great. We stayed at the Edgewater Beach Resort which I highly recommend. If you are ever in the Naples area, you need to stay there.

After a few days we travelled up to Orlando to get ready for HITEC. But before it started, Sunday was Harry Potter day for the Price family. We spent the day at the new Wizarding World of Harry Potter at Universal Studios Island of Adventures. We had been so pumped with anticipation for that day. My entire family is Harry Potter geeks. Read all the books, saw all the movies and I'm just talking about the kids. I have to admit, the original plan wasn't to be there on the grand opening weekend, but it just worked out that way. So, us and several thousands of our closest Harry Potter friends spent the refreshing near 1000 degree day together. As least we became close friends after spending a total of around 5-6 hours of the day in different lines. I know that sounds insane, and probably was, but it was very much worth it. Universal did an amazing job. Their recreation of the shops on Diagon Alley, Hogsmeade, and of course the Hogwarts Castle were amazing. It felt like we were really on the pages of the book. I have to admit, I did my fair share of helping Universal get a good ROI. We bought candy from Honeydukes, a snitch from Zonkos, wands from Ollivaders, robes from Dervish and Banges. Drank some Butter Beer and Pumpkin juice and flew along with Harry in a Quidditch match on the new castle ride. The funniest part of the day was my son Luke. After he bought his robe and wand, he proceeded to wear it around the park. He didn't care how hot it was. While walking around, many people stopped him to have their picture made with him. They thought he was Harry Potter. He was having a ball. His head was a few sized bigger when we walked out of the park. If you are a Harry Potter fan, a trip to the park will not disappoint. Maybe wait a few months until things calm down a bit.

Now, HITEC. There's been many articles, blogs, tweets, etc posted about HITEC. I some up my opinion in two words: awesome and encouraging. Attendance was great, the education sessions were fabulous and the showroom floor was busy and active. All this leads up to AWESOME which is encouraging that our industry is starting the slow climb back up.

Monday began a packed day of education sessions concluded with our opening general session. I admit, I couldn't resist the temptation after the amazing day we had in Harry Potter land. I opened the session in a Gryffindor robe (my son's) and a wand (mine). I know, it was cheesy but it was a lot of fun. Then the Co-Chairs of the HITEC Advisory Council, Cindy Estes Green and Allison Morris took the stage to serve as MC for the remainder of the session. I'd like to take this opportunity to thank Cindy and Allison for the amazing job they did leading the advisory council. I challenged them to re-invent the education sessions at HITEC and they more then exceed my expectations. GREAT JOB LADIES. Then we had the privilege to hear the life story of Frank Abagnale. Frank is the man they based the Steven Spielberg movie "Catch Me If You Can." It was very heart-felt and inspirational. A great start. Then we had a great opportunity to network at the welcome reception at the Rosen Hotel. Great food, great conversation and good music. Great time had by all. Afterwards, the vendor party hopping began. Day one, a great success.

Tuesday began with a visit from a robot friend who shared with us his disco moves and mad guitar skills. It was quite entertaining. Afterwards, Nick Price was inducted into the HFTP International Technology Hall of Fame. An appointment that is well deserved. Nick has been able to influence tremendous improvements in the adoption of technology in our industry. Congratulations Nick. Then Michael Tchong gave us some updates on the social media boom with his session called "I'm Gonna Tweet You Up." The train has definitely left the station on social media, so we all better get on board or be left behind. After the session the show floor opened. Vendors were all posed and ready for the attendees and they were not disappointed. The flow of traffic was very good and people were engaging the vendors to learn about their products all over the floor. Also, we opened the 2010 version of Guestroom 20X. The guestroom displayed several new and upcoming technologies such as 3-D TV, cybertecture mirror, door lock opened by your phone and a HiCan High Fidelity Canopy (a fancy name for a really awesome techie bed). To get more on the room go to www.guestroom20X.org. At the end of the day there were more vendor parties and receptions to attend. Day two, another great success.

Wednesday and Thursday was filled with many great education sessions and more show floor time which remained busy and active all the way up til closing time. The conference was closed out with Dennis Snow, author of the book "Lessons from the Mouse" which was also the title of his session. We learned from his extensive experience in customer service which he built through his 20 years with the Walt Disney World Company, along with another visit from our robot friend.

HITEC 2010 is now in the history books and it was amazing. Did we break the record attendance, no. Did we have the most booths or vendors, no. But giving an indication that there is a light at the end of this economic tunnel, it blew all the records away. I am so proud of our association. However, the success of this event is due to our amazing staff in Austin. They worked extremely hard and deserve all the credit for the success of this conference. On behalf of all the members of HFTP, thank you Frank and the entire staff of HFTP for all that you do.

Until next time...

Another exciting week in the HFTP World. Last Wednesday I loaded the plane in Asheville heading towards San Diego, through Atlanta of course, to visit their chapter. It was a beautiful day to fly and everything arrived and left on time.

After arriving I took the shuttle over to the Sheraton San Diego Hotel and Marina. It was a beautiful hotel right on the marina (you probably guessed that already from the name) and my room had an amazing view. I had a couple hours to rest and iron my clothes! After traveling out of a carryon, I've learned the art of ironing. And reusing clothes, but maybe you didn't want to know that.

My lovely host, Robyn Hennon, President of the San Diego Chapter, picked me up and we traveled to the site of the meeting. OMG! What a beautiful location. It was at the LaJolla Beach and Tennis Club. The meeting room was literally about 30 yards from the Pacific Ocean! I was very concerned about how I was going to remain focused while I was speaking. I can understand when the audience doesn't pay attention, but it's real bad when the speaker doesn't pay attention either!!

After a great reception, Robyn got up to award the current year's recipient of the scholarship. This year's winner is Erin Nickerson. She is from Mission Viejo, California. She is attending California State San Marcos majoring in Business Administration/Accounting. She is also seeking a minor in Bio Technologies. Which I thought was an amazing combination. Even though she doesn't look the part, she is definitely a geek! Welcome to the geek club! Her goal is to work in hospitality, but if that doesn't work, she hopes to work in the accounting office of a Bio Tech firm. Congratulations Erin and good luck!

After a great dinner I got up to share how they can gain personal pride in themselves through HFTP. However, I feel I must apologize. I didn't do a very good job. I had a little technical difficulties as I started and I just never got in a good rhythm. I guess that happens from time to time but that doesn't mean I like it. We have such an amazing association and I didn't represent it well. I hope someone got something out of it and became motivated to get involved. It is worth it! The audience was most gracious and attentive and I appreciate that. I hope that you will allow me to come back in the future to share. I can do better.

Chapter Officers:
• Robyn Hennon, President - rhennon@coronadoyc.org
• Caryn Cumerlato, Vice President of Locations
• Jason Hizer, Vice President of Speakers
• Jessica Roemer, Treasurer
• Brooke Vandenbrink, Secretary

Next morning I was off to Houston for the 2nd Annual Houston Education Conference. The flights were all fine and I was picked up by Lisa Funk, HFTP Global Treasurer. It was my first time in Houston and no one warned me that it was 147° and 210% humidity! When the option to sit inside or outside was offered at dinner, inside was the reply immediately. Although there were some people sitting outside next to a fire pit. They apparently came from much warmer climates, like Mars!

Just before the conference began the next day, I had lunch with Lisa as well as Agnes DeFranco, HFTP Past President, and Tanya Venegas from the HFTP Research Institute. The conference started out with Colonel Phil Bossert from the United States Air Force talking to us about Leadership Development. He gave us a lot of good information, but the main point I got is the primary characteristic of a great leader is integrity. Integrity can be defined as "doing the right thing even if no one is around." Followers want to follow leaders that are who they say they are. The Colonel was followed by a visit from Annise Parker, Mayor of Houston. She was giving an update on the economic climate in Houston and some initiatives that are being worked on to make improvements. One stat that she mentioned was a surprise at least to me. Houston is the most ethnically diverse population of a major city in the U.S. Due to the large port, they have groups of people from nearly every corner of the world. She was very engaged and welcoming as indicated by her blue jeans, golf shirt and flat hat-hair. She had just came from a charity golf tournament where she played her first golf game ever. She said her team shot a 57, so I feel she pulled some mayoral power and stacked her team.

After the break, Ron Luster, Vice President of Employee Benefits with Willis shared with us the Impact of Healthcare Reform of 2010. OMG!! Someone must have doing some serious drugs when they came up with that one. The only thing that I'm glad is that we'll have insurance to buy all the drugs we need to help us administer this thing. Then Lyle Worthington, CIO for Horseshoe Bay Resort finished out the day with a great session on how we can all save money and resources by using virtualization technologies on our computers and servers.  Lyle is a fantastic speaker on IT related topics and I encourage everyone to use him for your chapter.  He'll do a great job. It was a great first day of education.

That evening we enjoyed a great reception at the Union Station next to the Minute Maid Ballpark. I had the privilege of seeing Michael Horrocks, HFTP Past President 1994-1995. The Houston Chapter has a long history of HFTP leadership including Ms. Agnes pictured with us. After eating we when into the park where we saw the Houston Astros beat the number one team in the majors, the Tampa Bay Rays 2-1. It was a great game and was followed up by a great fireworks display. Man, this Houston crowd knows how to make their guests feel welcome. Click here to enjoy a video of the firework show!!!

The next day began with my presentation on Gaining Pride. 8am on Saturday morning, you can't imagine how excited people were to hear me. I tried to liven them up by showing them the above video of the fireworks. Arlene Remirez, the new Controller for the Carlton Woods Country Club followed with several tips on Keeping Your Money. It was a great session that she will be doing at the Annual Convention as well. You should make plans to come. After the lunch break Mark Lipsitt, Founder and CEO of The Lipsitt Group shared a repeat/updated session from last year's conference about Cool Technology and Free Stuff. Very enlightening on all the technologies available for us online for free. With the advances of "cloud-based" computing, we all should investigate if a free solution is available before we go purchasing software. Then Daniel Conti, Director of Finance at The Ritz-Carlton Golf Club & Spa shared his session on Customer Service Without Spending Your Last Dime. A session that has been a favorite at numerous HFTP events throughout the country and he did his normal outstanding job. I like this presentation because it reminds us that even though we are in the background, we are all part of customer service. We closed the conference with Ken Smith, Hospitality Consultant and former Senior Vice President Operations for Hilton shared about the State of the Hospitality Economy. He was an upbeat and energetic presenter even though the information was less than upbeat. Things are getting better, but we have a long way to go as if you didn't know that already.

Chapter Officers:
• Bret Myers, President - legraphic2@aol.com
• James Doolittle, President Elect
• Ursula Cornish, Vice President
• Calvin Upton, Treasurer
• Yuk "Vicky" Chan, Secretary

The trip home went well. Ms. Lisa graciously volunteered to take me to the airport and I greatly appreciated it. All was smooth except when I knocked over my luggage and the yogurt that I just purchased at Starbucks exploded all in and over my luggage. I knew trying to eat that healthy stuff was just a bad idea.

No trips planned until we all meet in Orlando for HITEC 2010. I hope to see everyone there, it is going to be great.

Until then...

The week started out in Chicago to attend the Hospitality Technology Strategic Initiative Council (HTSIC) meeting. The HTSIC is a collaboration of hospitality associations to address the technology needs of our industry. Some of the associations represented are: Hospitality Sales & Marketing Association International (HSMAI), Hospitality Asset Management Association (HAMA), OpenTravel (OT), Hotel Technology Next Generation (HTNG), Convention Industry Council (CIC), Hotel Electronic Distribution Network Association (HEDNA), Hospitality Information Technology Association (HITA), American Hotel and Lodging Association (AH&LA) and of course Hospitality Financial and Technology Professionals (HFTP). As you can see, this is a broad-reaching group and represents most every area of hospitality. Technology issues affect every area of our business, so it makes since that we come together to address them instead of trying to do it individually. This goal is stated in the council's mission statement.

The HTSIC, composed of senior-level, industry leaders and related hospitality/travel associations, discusses pressing industry needs as they relate to hospitality technology. The council works to identify industry initiatives, find the best possible home for these initiatives and reduce duplication efforts.

1. Generic Logons. So many systems have a generic logon to access the system. It could be a default logon at the front desk, an HVAC PC that's in an engineering closet, or an interface PC. All these generic logons should be removed or at least have a password that changes every 90 days placed on them. Hackers are getting into systems by just logging in as one of these generic users. Every computer and server in our properties should require a password to have access, no matter how big or small your operation is.

2. Firewall Settings. The firewall is your door to the world for your network. It is designed to allow the people you want to come in and those you don't to stay out. Many organizations have too many "doors" open on your firewall. This allows the hacker to gain access into your system. Have your IT Professionals to make sure that you only have the doors open that you absolutely need and if you need a door open, it is only open to the people you allow, not just anyone.

3. Remote Access. Allowing support vendors access into our systems to help with software or hardware issues is a fact of life for us. We have so many different systems from different vendors that need to be supported. The only way they can help us most of the time it to access our systems remotely. This access can allow a hacker to also gain access. To help secure this, you need to keep that access off until you need it. It can then be turned on, your vendor can fix the problem, and then turn it back off.

• President - Mary Hoover - maryhoover@wi.rr.com
• Vice President - Kay Giese
• Treasurer - Jane Schneider
• Secretary - Karen Frank

This past week I've had the great honor of going to visit our HFTP chapter in Singapore and attend the Asia Food and Hotel Show. It was especially great because I was able to take my "nearly" 18 year old son Luke with me.

The trip over began around 11 am on a Saturday. It was a beautiful day and everything was going well. We boarded the plane in Atlanta preparing for the 14 hour flight to Tokyo. We were several hours into the flight when the Captain come on the intercom and announced that a passenger was having medical issues and we were going to have to make an emergency landing in Alaska. He also told us not to be alarmed when we saw jet fuel gushing out of the end of the wings. They had to dump the fuel because we were too heavy to land. So for about 15 minutes or so we watched as several hundreds, if not thousands of gallons of fuel were being let out. Of course I was hoping they were going to keep enough to land.

After the announcement from the Captain I became very concerned. First and foremost for the passenger. It must have been quite critical to divert a 747 full of passengers bound for Tokyo. Let's all whisper a prayer for their recovery. Secondly, we only had an hour and a half layover in Tokyo and I knew this little pit-stop would take much longer than that. First off, they had to replace all that fuel they just dumped. Then I noticed the luggage bay doors open and realized they had to find that passenger's luggage. New paper-work, flight plans, etc. We were on the ground for two and a half hours. According to the website, there were no more flights to Singapore that evening. So, I was resolving to get to spend one night in Tokyo. I also resolved not to get aggravated because I was thinking about the person that was heading to Tokyo but ended up in a hospital in Alaska. A night in Tokyo seemed quite trivial. However, when we arrived our flight had been delayed and we made it on to Singapore.

We arrived in Singapore around 4:30 am on Monday morning. Customs was a breeze and we walked out of the airport when the heat and humidity hit us square in the face.  4:30 in the morning and I was about to die! It was 80+ degrees and 185% humidity. I broke a sweat just walking 100 yards to get a cab. We got to the hotel and got into our room. It was about 6 am and we crashed. Didn't wake up until 5 pm.  So much for getting on the right time zone.

Tuesday was exploration day. We tried to force ourselves to go to sleep at the proper time the night before but I don't think it worked very well. After all, we had only been awake for about 5 hours. I got up and went jogging through the streets. I got a map from the hotel that had a 4km loop. However, I'm not sure how far I ran because I got pretty lost. The people that I asked on the street even looked at the map and were confused, so I didn't feel too bad. The weather wasn't looking too good so we chose to go to the Ion Mall in downtown. Yes ladies, we went shopping. This mall covered 4 city blocks all connected by underground tunnels. We ate at a Hong Kong restaurant for breakfast and selected some native items. It was very different for me but quite good. I did play it some safe by ordering a French Toast. Check it out! That's my iPhone setting beside it to give you an idea of how big is was. It was really good.

After a little while, it started to clear up so we decided to go to the Botanical Gardens. Another guy thing to do. It had been highly recommended and was ranked the number 2 tourist attraction on Trip Advisor. It was very nice and we took lots of pictures. Especially for my wife because she's really into the plant, tree and flower thing. I'm not really sure, however, why they have a Botanical Garden. The entire city is a Botanical Garden. There are flowers, trees, plants all throughout the city. And I'm not talking about a tree here and there. It looks like they just planted a city within the woods without moving any trees. They have plant boxes along all the highways and across all the overpasses. The three pictures below is what we saw walking down the street to get to the Botanical Gardens. And even though there were a lot a plant life, there was no trash. Not "very little" trash, "no" trash. In the four days that we were in the city, I saw one cigarette butt in the road. I wish we'd take that kind of care of our cities. It was a place I'd like to live in.


Most of us have made the observation that there seems to be a Starbucks on every corner. Well in Singapore there is literally a 7 Eleven store on every corner. They were everywhere. In some places you could stand in one 7 Eleven store and look out the window and see three more. And they were very small stuck in every nook and cranny. Luke and I was in one store and when two more customers come in, we were overcrowded and bumping into each other. You don't see as many 7 Eleven stores here in the states as you used to. But, trust me, the franchise it alive and well in Singapore. There was even a 7 Eleven in the convention center.

Later that afternoon, we went to the number one tourist attraction on Trip Advisor, the Singapore Zoo. We didn't have a lot of time, so we maintained a pretty steady pace in order to cover the entire zoo. It was quite intense, but we made it. We even had time to catch the Sea Lion water show and played catch with an orangutan. It was an awesome day with my son even though the lack of rest started to catch up with me at the end of the day. I guess I can't keep up with an 18 year old anymore. (As if I that's anything new)

Wednesday was work day. We spent most of the day at the Asian Hotel and Food Show. It was huge. There were 9 convention halls at the Singapore Expo Center and every one of them was filled. I really don't think that you could possibly walk down every isle during the entire 3 days of the show. We concentrated on the Technology section of the show, Which, sadly, was very small. It only took us about an hour to visit all the vendors. Of course I was telling them how valuable it would be to be part of the largest hospitality information technology exposition conference in the world, HITEC. I got several contacts so maybe we'll see some of them in June in Orlando. There was one cool technology that was there. One vendor had a speaker system that would be perfect in most night clubs and lounges. The speakers were the size of a 2x2 drop ceiling tile. When you were standing on the dance floor, it was loud as you would expect. However, when you stepped 5 feet off the floor, the sound was substantially less. So much so that it would be quite easy to carry on a conversation. Very cool. Being a food show, we had to spend time sampling food. It was really the polite thing to do. We didn't want to offend anyone.

That evening we attended a reception hosted by the Singapore HFTP Chapter. Originally the chapter had planned a 1/2 day educational seminar. However, several of the speakers had travel problems and apparently they didn't want to hear me talk for 4 hours. (They just didn't know what they were missing) Therefore, they cancelled the seminar. I really appreciated the chapter still arranging a gathering so I would have the opportunity to meet them. About a dozen members met my son and me at the lounge in the hotel. I had a great time getting to know and talk to them. I took a few minutes to share how things are going in HFTP. It was a great time. My son got a little bored, but he hung in there with me.

Chapter Officers:

First off, sorry for the delay in posting. This has been a hectic week. After all, it is the last week of tax season. Last Friday, April 9th I drove down to Columbia, South Carolina to visit the HFTP South Carolina Chapter.

It was a beautiful day as my wife and I set out on the 3-hour drive (no there was no skipper and his mate nor a millionaire and his wife - if you are not sure what that means, ask your parents) to the campus of the University of South Carolina. The meeting was at the Carolina Coliseum. Well, it was in one of the classrooms in the Coliseum. It just sounded cooler to say it was at the Carolina Coliseum.

We went into the classroom and got my laptop all set up and ready to go. I was going over a few details with Chris Koepper, the Chapter President and R.P. Raman, HFTP Global Secretary and Chapter Board Member. Then they started to come in. They kept coming and coming and coming. Before I knew it, the room was filled with over 100 college students. There was even a group of students that travelled 2 1/2 hours from the Coastal Carolina University. I wasn't expecting so many students, but I have to admit, I was soooo excited. I absolutely love having the opportunity to speak to the young professionals about our fantastic industry and association. Now, I realize that a room full of students didn't just come to listen to me. They were asked to by their professors as a class assignment or extra credit. After all, it was a beautiful Friday afternoon. But, for whatever reason, I was sure glad they were there.

I shared with them about how great our association is and how they can utilize HFTP to prepare for and succeed in the hospitality industry. I spoke for about and hour and a half and as far as I could tell, no one fell asleep. Not bad for an old guy talking with a bunch of college kids. One thing that I did learn is that the jokes that normally work with us old folks just receive some pitiful stares from the kids. I promise that the next time I get to talk with a student chapter, I'll update the jokes.

After it was over I had several of them come up to me to get a picture made with me. Made me feel like a pop-star. Of course the real reason was that the professors would only give them credit if they had a picture as proof that they came to the session. But, when you have 3 lovely ladies come up to you to get a picture, you really don't care why, it just makes you feel good.

The Chapter Officers are:
• Chris Koepper, President - ckoepper@cliffscommunities.com
• Robert Usher, Vice President
• Chris Pitcock, Treasurer

Spring is trying to peek through finally. This past Easter weekend was absolutely beautiful. We got to watch the sunrise over the mountains as we celebrated our Easter sunrise service. Maybe... hopefully... we have left the cold weather behind us until next year.

With the budding of new life as we watch the trees begin to green, the flowers begin to bloom, the pollen begins to clog our sinuses..., and we are starting to see some new life in our businesses. People are starting to come back and groups are starting to have conferences again. It's slow and it's slight, but it is something. Our association is beginning to see some new light as well. Our membership numbers in both renews and new memberships were up in March. I believe our friends in Colorado were using some corporate challenges and utilized our new member group discount program. Way to go!!!

On Sunday afternoon I went to the airport heading towards Las Vegas. After going to Easter services, I thought I'd go and try my luck... Just kidding.  The Guestroom 20X committee was assembling to go through the nearly 40 applications for new and upcoming technologies to be showcased in the 2010 version of the Guestroom 20X that will be at HITEC 2010 in Orlando Florida June 21 thru 24. The flight was fairly uneventful except for the "eager" new TSA employee in Asheville. There was no one else going through the security line, so I guess they just wanted something to do. As you are aware, you can't carry any liquids in excess of 3 ounces through the checkpoint. And they must all be in a one-quart clear back to be screen separately. Well, my clear bag was larger than one-quart. I guess it really doesn't matter that it is the same clear bag that I've used since they began screening the liquids all over the world. But, today, it just would not do. So, we "attempted" to put all my stuff into a one-quart bag. Apparently, she didn't look at my head and see how much hair product that I need, or she just really didn't care. Therefore, a few of my items were chosen as a sacrifice to the TSA Gods. Don't worry, the hair stuff made it, I just may have smelled funny.

I arrived fine that evening and had several hours free on Monday to explore. So, I put on some shorts and sandals to go walking on the strip. After all, I was going to the desert. Frank and I loaded on the shuttle bus and were dropped off at Mandalay Bay. As soon as we stepped off, we knew we were in trouble. The wind was blowing around 60 miles an hour and it was actually drizzling rain. We absolutely froze to death. We probably would have turned around, but Frank was on a mission that I can't really discuss. We ate lunch at the Harley Davidson Cafe because that's the guy thing to do. We shopped around in their store after lunch because frankly, it was too cold and rainy to go anywhere else. It finally slowed down enough that we made our way across the street to the new City Center. It was amazing and warm. This very modern designed facility is something everyone should try to see. It is totally different from the traditional "themed" hotel/casinos you are used to seeing in Las Vegas. You should check it out. It was time to head back, so being the tough men that we are; we got a cab instead of walking back to the hotel.

That afternoon, the committee assembled at Scot Campbell's MGM Operations facilities. There we started plowing through the nearly 40 applications to determine if the technology would be a good fit for our newest version of the guestroom. It took several hours for us to read each application, analyze the description of what the technology does, look at pictures of the offering as well as doing some on-line research. Ultimately, we narrowed it down and choose the technologies that will be in the room. I have to admit, I feel that it will be something to see and will stir the imaginations of hoteliers on the possibilities. I can't naturally tell you what will be in the room. You have to come and see it yourself. I will say that for those that has seen our previous versions of the guestroom, you will see a new awesome bed, some new technologies, some new versions of previous technologies as well as a bathroom that will make you rethink ever wearing clothes again.

On the committee with me this year is:

• Brian Garavuso, Chair
• Scott Anderson
• Kenneth Barnes
• Carol Beggs
• Bob Bennett
• Scot Campbell
• John Edwards
• Allison Morris
• Jules Sieburg
• Rich Siegel

The next stop found me in my home state of North Carolina. I travelled down to Pinehurst to attend the 4th Annual HFTP Mid-South Atlantic Conference. Instead of having to navigate airports, I was able to have a leisurely drive with the company of my wife as we engaged in four hours of stimulating conversation. That's my story and I'm sticking to it.

The day was absolutely gorgeous. It was in the high 50's and not a cloud in the sky. A fantastic change from all the winter weather we've had over the past several weeks. We arrived just before the conference was to begin and were amazed at what we saw. The attendance exploded over the last couple of weeks and they out-grew their conference space. The vendor/sponsors had to be moved to a different location and the conference lunch had to be moved to the dining room. AWESOME!! This is just another great indicator that things are turning around. The conference was organized by The Central Carolina Chapter, The Charlotte/Blue Ridge Chapter, The South Carolina Chapter, and The Central Virginia Chapter.

The numbers that were provided to me say there were 94 attendees!! This is a record for this conference. So, let's recap on how 2010 is shaping up so far for HFTP. First, January exceeded the projections for new membership and membership renewals. Then EHTEC breaks the record for attendance. Then the Mid-South Atlantic Regional has a record attendance. This is looking extremely good and encouraging. Let's keep it going as we look ahead to the HFTP Development Conference March 15 & 16 in New Orleans and HITEC in June.

There was a great lineup of speakers headed off by Daniel Conti, CHAE, CAM, and Director of Finance for The Ritz Carlton Golf Club & Spa of Jupiter. Daniel is also a current member of the HFTP Global Board of Directors. His session was on "Providing Superior Customer Service Without Spending Your Last Dime." Daniel gave his usual great presentation. The afternoon was packed with great quality sessions finished up by Merilyn Feldstein, M.P.A., JCTC, MBTI helping us to "Understand Yourself and Others."

There was also a networking opportunity for the attendees to mix and mingle with the 19 vendor sponsors!! I am so thankful to all of our vendor partners that support HFTP with events such as this as well as our Global events. Part of the education opportunities for our members it to share what vendors are offering the solutions that we need in our operations. It is very difficult to research and find vendors that we need, so your willingness to support our events and display your solutions just makes for a win-win opportunity. I encourage all of our HFTP members to thank all of our sponsors for all of our events. Without them, we could not provide the members with all the services at such affordable prices.

The evening was capped off by an amazing dinner. The food was great, the company was awesome and we had a great time. So much so, I forgot to take any pictures of the dinner.   You'll just have to take my word for it, it was beautiful.

The next day began with one of my personal favorite speakers at HFTP events, Mr. Jerry Trieber. Jerry, Director of Field Accounting for Crestline Resorts & Hotels is a certified everything and all-around great guy. He has spoken at nearly every HFTP event for many years now and when you hear him present, you'll know why. To make a topic like fraud fun and interesting is not an easy task. But, Jerry can sure do it and even have us singing about it. That song is stuck in my head, by the way. THANKS!!

The remainder of the morning was packed with some more great sessions and we concluded just after lunch. It was such a gorgeous day that we assembled for a group picture out in front of our host property The Carolina. I'm not really sure what R.P. is doing, you'll have to ask him yourself.  The picture is at the bottom of the blog.

After we finished Arlene and I had lunch with Joann Phillips from The Country Club of North Carolina. She served as one of the property contacts for the conference and has been a key player in the Central Carolina Chapter of HFTP for years and years. She has been a source of encouragement for me over the years and is a very dear friend. Of course, she's going to kill me for writing all this for everyone to read, but there's nothing she can do about it!!

After lunch Arlene and I headed back home. We had another four hours for some more stimulating conversation, of course when Arlene wasn't taking a nap. But it was a beautiful day and when you have scenery like this staring you in the face, you can't really complain about anything. Life is just too good to us.

When we returned, we went to see the final performance of the play Chicago as performed by the North Buncombe High School Drama Team. My youngest daughter Jill stole the show, of course. She was in the ensemble, but still the star.

I'd love to hear from you, so drop me a line.

Look for the dates for next year's Mid-South Atlantic Regional Conference as we go up to Virginia.

Hope to see you real soon.

Light is a very powerful thing.  Even the smallest glimmer can make a huge difference in a dark room.  When we are surrounded by darkness, we all look for some source of light, any light to provide us with direction.  I feel that there is a the light that is beginning to shine in the darkness of our economy.  For most, it is still a small flicker, but it is there.  We just need to focus on it and start walking towards it.

I noticed that glimmer of hope when we attended the 2010 Consumer Electronic Show (CES) in Las Vegas.  I was pretty cool that over 100,000 of my best buds met me there to check out the latest in technology being introduced into the consumer market.  It was quite a party.  This was the first CES that I've ever attended and it was quite a sight.  The hall was filled with hundreds of vendors with larger than life booths.  The vendors didn't seem to pull any punches as they put together very elaborate displays to dazzle the imagination and make their little piece of the show floor look larger than life.  And the floor itself had a life of its own.  The excitement of the attendees created an energy that was contagious.  To a tech guy, this was like being at Disney World.

I have to admit, it was hard to stay on mission.  Brian Garavuso, Chair of the Guestroom 20X Committee; Frank Wolfe, CEO of HFTP; Steven Stout, Director Meetings and Events for HFTP and I were there to search for the latest and greatest technologies for the 2010 version of Guestroom 20X to be displayed this coming June 21 thru 24 at HITEC in Orlando, Flordia.  However, there were distractions galore.  I really don't think there is a place for Earthquake car stereo speakers in the guestroom, but I have to admit, I was fanaticizing how that would fit in my Ford Expedition.  My wife didn't agree.

Vendors pulled out all the stops to catch your attention as you walked through the floor.  They resurrected Elvis and Marilyn Monroe, had all-leather dressed racecar pit crews and barely-dressed Caribbean models to bring your attention to their booth.  Well, that's what people told me.  I really didn't notice myself.  However, I was quite distracted by the cute little microphone in the Sony booth.  That's my story and I'm sticking to it.

If there was a a theme of the show, I'd have to say it was everything TV.  Small TV's that fit on your jacket like a name tag up to the massive projection screen technology that make your living room into a full scaled theater.  Of course, thin is it.  The new LED TV's are as thin as 3/4 of an inch and can be hung on the wall like a painting.  And the picture is amazing on these units.  Amazing and eco-friendly.  These new TV's use up to 40% less power than the previous LCD models.  LED TV's have been around for a while but this year's twist was the new 3D version.  These TV's in conjunction with a 3D Blue-ray player produces a true 3D experience right inside your living room.  You still have to use the glasses, but the quality is amazing.

Of course there were many other technologies that we saw and many would be great additions to the Guestroom 20X.  I can tell you what they are, you'll have to come to Orlando and see them yourself.  It will be well worth the trip.

I believe the success of the CES show is a small light that the economy is turning in the right direction.  2010 will probably be a little tight for everyone, especially since most of the budgets have already been set.  But the upturn gives us much hope for 2011.  Many projects that have been on hold for a while may begin to be put back on the books by then and we need to make sure we are ready for them.  HITEC 2010 will give everyone the opportunity to plan for the technology projects that will be coming our way, so make plans to attend.  You don't want to be caught uninformed.

As the title says, we have a glimmer of light, so let's set a path to walk towards the light and climb our way out of this dark room.

Terry

This past Thursday Frank and I attended the 4th Annual Conference for the British Association of Hospitality Accountants (BAHA) in jolly ol London.

Attendance was very good. As much as a 50% increase over last year. I imagine it had something to do with Frank being listed as the closing speaker discussing the Future of Technology for the Guestroom. A very popular repeat from last year's conference. Frank WOW'd them as usual with the Guestroom 20X presentation about the items that we've used in prior configurations of the room as well as technology that is currently being considered for our next version that will debut at HITEC 2010 in Orlando, Florida.

I had the opportunity to take a few minutes and talk about our great association. Especially, the certification program that we currently offer in partnership with BAHA. I kept my portion very brief (I know, hard to believe) so Frank would have as much time as possible. We were, after all, just before the cocktail hour.

There was one other session that was of great interest as well. Derek Wood, Managing Director of Derek Wood Associates, LTD and Ted Horner, Managing Director of E. Horner & Associates offered a debate on the topic of "Investing in New Technology or People." Of course, it is quite entertaining just having Derek and Ted debate no matter what the topic was.

Derek took the side of investing in people. He made the argument of training you people in order to provide better customer service. After all, it is people that provide the services that we look for in a hotel stay. Derek also mentioned training the people to better use the technologies that we have instead of buying new technology.

Ted took the argument of investing in technology. As the traveling population become more tehnologically savey, people will be desiring the access to better technology as better customer service. One example is providing more kiosk check-in stations so travellers can get into their room as quickly as possible.

There are several arguments on both sides. What is your opinion? Post a comment on this blog and let us know your thoughts.
Terry

Derek making some comment about Cricket

See!! People weren't sleeping!!!

Derek and Ted on the Big Stage!!

Spreading the HFTP Gospel!!!